The SMILE project has been selected as an Erasmus+ Good Practice Example. The project consortium, which is comprised by the Hellenic American Union (Greece), the Marche Polytechnic University (Italy), the Poznán University of Economics and Business (Poland), the Institute of Postgraduate Studies (Bulgaria), the CONFORM – Consulenza, Formazione e Management S.c.a.r.l. (Italy) and the Chamber of commerce and industry – Blagoevgrad (Bulgaria), Wielkopolska Chamber of Industry and Commerce (Poland) and Camera di Commercio delle Marche (Italy) worked intensively, despite the COVID pandemic, to deliver a useful training tool, in the Open Education Resources format, for the Cross-cultural sales agent.